Shipping policy

Effective Date: 2026-02-14

1. Introduction

At Ember Elite, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on emberelite.com.

  • Service name Standard Shipping
  • Price Free
  • Delivery time 3 to 9 business days total
  • Destination United States
  • Coverage All products unless a product page says otherwise

2. Shipping Destinations

United States

  • We currently ship to addresses within the United States
  • We do not ship to P.O. boxes that cannot accept carrier delivery

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

  • Standard Shipping Free on all eligible orders shipped within the United States

All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.

4. Order Handling and Delivery Time

Total delivery time is 3 to 9 business days from the time you place your order. This total includes our handling time and the carrier's transit time. Business days are Monday through Friday excluding holidays.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Brand by Brand Shipping

1. Waterdrop Shipping Policy

Shipping Rates & Delivery Estimates

All shipping charges for your order will be calculated and displayed dynamically at checkout. Delivery timeframes are based on the shipping date, not the order date.

Shipping Method Estimated Delivery Time Costs
Economy Shipping 4-8 Business Days FREE
Standard Shipping 3-6 Business Days $5.99 (FREE on orders over $200)
Express Shipping 2-3 Business Days

• Under 9 lbs: $10.99


• 9 - 22 lbs: $26.99


• Over 22 lbs: $42.99

Please Note: Actual shipping dates may be delayed due to factors beyond our control, including invalid shipping addresses, weekends, holidays, severe weather, or carrier delays.

Handling & Processing Time

We require 24 to 48 hours to process and prepare your order. Most packages are dispatched within 24 hours, excluding weekends and major holidays.

Shipping Origin & Carriers

To ensure the fastest delivery possible, your package will ship from one of our US warehouses closest to your location. We partner with UPS, USPS, FedEx, and Amazon Logistics US.

  • Note: We utilize a system-optimized routing method and cannot accommodate specific carrier requests.

Order Tracking

Once your order has shipped, you will receive an automated email containing your tracking information. You can also view tracking updates directly on your account's Order Details page.

Shipping Restrictions

  • Domestic: We deliver to most U.S. states. Select products can be shipped to Alaska and Hawaii for an additional shipping fee.

  • Excluded Territories: We do not currently deliver to American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.

  • International: We do not offer international shipping at this time.

Sales Tax

Sales tax will be collected as required by U.S. law for deliveries to states where we have tax nexus (including AZ, CA, CO, FL, GA, IL, IN, KY, MA, MD, MI, MN, NC, NJ, NV, NY, OH, PA, TX, UT, VA, WA, WI). Tax rates are determined by local governments.

2. FOTILE Shipping Policy

Below are the terms and conditions that govern FOTILE  and Ember Elite shipping practices.

Shipping Methods & Estimated Delivery

We offer two primary tiers of shipping depending on the size and weight of your order:

Shipping Method Ideal For Estimated Delivery Time Details
Standard Shipping Smaller parcel items (e.g., Range Hoods) 3 - 5 Business Days Shipped via FedEx or UPS. Deliveries to outlying or remote areas may require additional transit time.
LTL Freight Shipping Large/Heavy appliances (e.g., Built-In Ovens) 5 - 10 Business Days Provided by specialized freight carriers. The carrier will contact you via phone prior to delivery to schedule an arrival window.

Important Freight Note: Delivery delays may occur if the carrier is unable to reach you at the phone number provided during checkout, or if the delivery address is in a remote outlying area.

3. Kismile Shipping Policy

We are committed to providing a safe, reliable, and worry-free shopping experience. Thank you for your continued support and trust in Kismile and Ember Elite.

Shipping Rates & Coverage

We are proud to offer FREE shipping on all products delivered within the contiguous 48 states of the United States.

Shipping Restrictions:

  • We do not ship to P.O. Boxes or APO/FPO addresses.

  • Shipping to Alaska, Hawaii, Puerto Rico, and international addresses is currently unavailable.

Shipping Methods & Delivery Timelines

We partner with trusted national carriers—including UPS, FedEx, USPS, and FDS Express—to ensure your order arrives safely.

  • Economy Shipping: 5–8 Business Days (FREE)

  • Standard Shipping: 3–4 Business Days (Expedited processing is available for an additional $6.90. Please select Standard Shipping during checkout.)

Note: Delivery dates displayed at checkout are estimates calculated as: Processing Time + Transit Time = Estimated Delivery Date. Orders may occasionally arrive earlier than expected.

Order Processing & Deadlines

Our fulfillment team processes orders quickly on regular business days (Monday–Friday, excluding holidays).

  • Orders placed before 12:00 PM PST: Ships the same business day.

  • Orders placed after 12:00 PM PST: Ships the following business day.

  • Weekend/Holiday Orders: Processed on the next available business day.

Shipping Address Changes

To maintain our fast shipping speeds, address updates or order modifications cannot be accommodated after 12:00 PM PST on the day the order is placed.

Security & Order Verification

For your protection, our customer service team may reach out to verify billing or order details post-purchase. If we are unable to get in touch, your shipment may be delayed. Please ensure your contact details are accurate at checkout.

Inspecting Your Delivery (Freight Orders)

If your order is delivered via a freight carrier, please inspect the package thoroughly before signing the delivery receipt.

  1. Verify that you have received the correct item.

  2. Check the packaging for significant damage beyond standard transit wear.

  • If the item is incorrect or heavily damaged, refuse the delivery and contact us immediately at support@emberelite.com. If everything looks good, sign for the package.

4. 360 Cookware Shipping Policy

We are committed to delivering your order as quickly and safely as possible. Below are our shipping guidelines and schedule details.

Order Processing & Shipping Timeline

Our fulfillment team processes and dispatches orders during regular business hours: Monday through Friday, 8:00 AM – 2:00 PM CT.

  • Standard Operations: Most orders are processed and shipped within 2 business days.

  • Peak Holiday Season: During high-volume holiday periods, orders will ship no later than 3 business days.

Warehouse Shipping Location

To ensure premium handling, all of our cookware and bakeware products are fulfilled and shipped directly from our dedicated facility:

Fulfillment Center

 245 Trenton Road

West Bend, WI 53095

Holiday Closures

Please note that our shipping facilities are closed, and shipments will not be dispatched, on the following holidays:

  • Good Friday

  • Easter

  • Independence Day (July 4th)

  • Labor Day

  • Memorial Day

  • Thanksgiving Day

  • Day After Thanksgiving

  • Christmas Eve

  • Christmas Day

  • New Year's Eve

  • New Year's Day

6. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Shipment tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

7. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

8. Delivery Issues

Delayed or lost packages

If your delivery exceeds the 3 to 9 business day window, email us at support@emberelite.com or call 1-801-820-0208.

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged packages

We will arrange a replacement or refund as appropriate.

9. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

10. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.

  • Return shipping Customer pays return shipping unless the item is defective or not as described
  • Refund timing Refunds are processed within 14 days after we receive the return to the original payment method

11. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

12. Contact

13. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with Ember Elite.